FREQUENTLY ASKED QUESTIONS
What currency are the prices do see in the site?
Our online store accepts currencies in USD, GBP, CAD and AUD, customers see their respective currency based on the country they visit from.
How many days it takes for an order to arrive?
We offer only one type of shipping: Free Shipping 3-7 business days(excluding weekends and holidays)
After processing your order, free shipping takes around 3-7 business days(excluding weekends and holidays) to arrive at its final destination
HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
How can I track my package?
Get all the information of your package by using your tracking number on our Order Tracking section
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 3-7 days.
We have a 45-day return policy, which means you have 45 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How can customers return products ?
Contact us email@example.com and request a return label, then ship the product back to us by mail.
How much is the restocking fee ?
We do not charge a restocking fee for defective or damaged product returns. We charge a 25% restocking fee, which is deducted from the refund, in cases where product is returned for preference. Preference examples include, not liking the fit or color, etc.
How much is the return shipping fee ?
We do not charge shipping for damaged or defective product returns. Returns due to preference are charged shipping, which is deducted from the refund.
The product conditions that we allow for returns ?
How can I contact Otiphonic.com?
please send us an e-mail to firstname.lastname@example.org and we'll back to you as soon as we can.